Case studies

Large teaching hospital

The deployment was in two phases:

1. administrative phase
2. clinical phase

Over 1200 patients attend the hospital each day requiring registration, booking and accounts settling.

Reception

The first area of training was the reception staff. 8 staff required 15 minutes each and this meant that registration of a patient could be reduced to 20 seconds. Patients were booked to the correct consultant - over 300 consultants work in the outpatients

Accounts

The accounts desk needed setting up with the consultation charges and investigation fees added. This means that as each item is requested of the patient this is automatically put on to the patient's account.

Patient flow

The patients then went up to the department for the consultation and were checked when they arrived. This automatically updated the consultant's desktop to show that the patient was there.